Trauma-Informed Approaches for Service Providers
Professional Certification Series

Recipient of the 2024 APHSA Quality Program Work Award for Exceptional Leadership & Educational Contributions to Staff Development Within Human Services ⁣
6 Live Webinars + 3-Self-Paced Courses
15 Hours of Learning
1.2 CEUs
About the Certification Series

This award‑winning professional certification series equips housing and human services professionals with the knowledge and practical skills needed to deliver effective, trauma‑informed, and person‑centered services.
Grounded in real‑world application, the series explores how trauma impacts individuals, families, and systems—and how providers can promote safety, trust, collaboration, and resilience in their daily work.

Designed for professionals working in supportive housing and community‑based settings, this certification supports meaningful change at both the individual and organizational level. Participants leave with practical tools, increased confidence, and a shared framework for creating services that honor dignity, choice, and healing.

Develop the skills to provide quality housing and services
  • Apply trauma informed principles to everyday practice
  • Promote safety and trust for tenants, clients, and staff
  • Engage people as active partners in collaborative, person centered service planning
  • Navigate power dynamics and boundaries in service relationships
  • Deliver inclusive, person centered services that honor individuals’ strengths, cultures, and lived experiences

Upcoming Certification Program Dates

Downloadable Learning Guides
Bonus Self-paced Courses
Digital Badge and Certification
30-Days Access to Recordings

Starts July 21, 2026

$475 Per Person

Register Here

7/21, 7/22, 7/28, 7/29, 8/11, 8/13, 2026

Tuesdays, Wednesdays, Thursday

3:00 - 4:30pm Eastern

2:00 - 3:30pm Central

1:00 - 2:30pm Mountain

12:00 - 1:30pm Pacific

Starts November 3, 2026

$475 per Person

Register Here

Starts November 3, 2026

Tuesdays and Thursdays

1:00 - 2:30pm Eastern

12:00 - 1:30pm Central

11:00am - 12:30pm Mountain

10:00 - 11:30am Pacific
This Course is For:
Housing Providers
Service Providers
Supervisors
Leadership
Volunteers/Peers
Certificate Sessions

Certification Information

This certification includes six-live virtual sessions. You do not need to attend the live session to receive a certificate Attendees will have access to each session recording.

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Foundations of Trauma-Informed Approaches

This session introduces core principles of trauma‑informed practice and explores how trauma and adverse experiences affect the brain, behavior, and communication. Participants will identify how trauma commonly shows up in their work, examine key risk and protective factors, and learn how resilience develops over time. The course provides a foundation for applying trauma‑informed approaches across housing and human services settings.

Session 1

Trauma‑Informed Safety in Practice: Supporting Tenants, Clients, and Staff

This session examines safety as a central element of trauma‑informed practice in supportive housing and human services. Participants will explore how practices, policies, and daily interactions influence physical and emotional safety for tenants, clients, and staff. Using real‑world scenarios, the course introduces practical strategies for promoting safety while balancing autonomy, accountability, and support.

Session 2

Collaborative Service Planning

This session focuses on collaborative service planning that centers tenant and client voice, choice, and leadership. Participants will learn strategies for engaging individuals and families as active partners in identifying needs, setting goals, and making decisions that affect their lives. Emphasis is placed on building trust and supporting self‑directed, meaningful participation in services.

Session 3

Building Trust & Setting Boundaries

Trust, transparency, and clear boundaries are essential to trauma‑informed work. This session explores practical strategies for building rapport while maintaining professional boundaries. Participants will learn how to set and communicate boundaries, support clients and tenants in defining their own, and strengthen trust through consistency and transparency, using realistic practice scenarios.

Session 4

Staying Curious: Culture, Identity, and Humble Engagement

This session will explore how assumptions commonly show up around motivation, compliance, communication, and perceived entitlement, especially in high‑pressure systems. Using a trauma‑informed lens, the session emphasizes cultural humility, self‑reflection, and practical communication strategies that help staff slow down reactions, check assumptions, and respond with curiosity and clarity.

Session 5

From Lived Experience to Collective Support: Peer Support and Community Building

Peer relationships and community can be powerful sources of connection and support when lived experience is recognized as an asset. This session explores how lived experience can be lifted up to support peer connection and community building. Participants learn practical, person centered strategies for fostering peer support that prioritize choice, safety, and collaboration.

Session 6