Terms and Conditions

Please read these terms and conditions of use carefully before using this Corporation for Supportive Housing (“CSH”) Supportive Housing Online Training Center platform (“Training Center” or “Website”).

By using this Training Center, you signify your assent to these terms of use. If you do not agree to the Training Center’s terms of use, please do not use the site. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of the Training Center following the posting of changes to these terms will mean you accept those changes.

Registered User Account

If you register as a user of the Training Center, you will be assigned a username and password that is unique to you. You are responsible for maintaining the confidentiality of the username and password, and responsible for all activities that occur under your username and password. Accounts are assigned to individual account holders only and are not intended to be shared with multiple users. Training Center will not provide support to accounts that are in breach of this agreement. You agree to notify Training Center of any unauthorized use of your username and password or any other breach of security at tchelp@csh.org.

Privacy

Registration data and certain other demographic information about you are subject to Training Center’s privacy policy. For more information, see our privacy policy, which is incorporated in full herein by reference.

Training Packages/ Plans

Training Center has training packages and plans. Each user’s terms of service are defined at the time of enrollment and the courses included in each package/plan may vary depending on the time of purchase. The length of access to on-demand courses, live webinars and webinar recordings is dependent on the package purchased and length of the subscription.

Training packages and plans are assigned to individual account holders. Plan and package benefits are non-transferable and cannot be shared with persons other than the assigned account holder. See Register User Account above details for responsibilities to keep account login confidential. 

Transferring subscription/plan/training package access, subscription and package/plan purchases can be transferred to another user in the event the initial user has left the organization or has moved to another position. One transfer is permitted and transfer requests can be made by contacting tchelp@csh.org 

Courses Access

Course access will vary depending on the item purchased. Annual Training Plans are for the calendar year Jan - Dec 31 unless otherwise noted. Individual course purchases are available for 3-months from date of purchase unless extended access is purchased. Live webinar recordings are available for up to 90 days after the course airs.

CSH agrees to make courses/training available to the assigned account holder only enrolled in the course/training.  

Transcripts/Certificates of Completion

Users are responsible for tracking hours and maintaining personal record of course attendance independent of the Website. Training Center does not guarantee access to certificates of completion and transcripts for more than 6 months after course enrollment. Printing, downloading, and tracking certificates of completion is the responsibility of the user. User acknowledges that Training Center does not manage user training records. Certificates are generated automatically upon completion of a course, users are responsible for ensuring all lessons are complete to receive a certificate of completion. Training Center does not provide or create certificates outside of the system. 

Fees and Payments

Registration/course fees are due at the time of purchase.

Forms of payment include credit card. If you can only pay via check or purchase order, we will generate an invoice, and payment is required before course/registration access is provided.

Refund Policy


Individual Live Webinar Purchases: Users must notify the Training Center via email at training@csh.org to request a refund of a session at least 24 hours before the session is scheduled. Webinars are recorded and all registered users who purchased the session can access the recording via their dashboard regardless of attendance. Each recording can be accessed for up to 3 months through your dashboard. No refund is offered for webinars that are attended or after the event has occurred regardless of attendance.

Subscriptions/Training Packages/Bundles: Once purchased, the purchase is final. Refunds cannot be issued for any unused portion of subscriptions, packages or bundles. For organizational purchases - It is the responsibility of the purchaser to promote utilization of subscription/package purchases, no refund will be issued for unused subscriptions/packages.


Self-Paced Online Classes are non-refundable if they have been accessed. Each self-paced online class can be accessed for 3 months after purchase unless extended access is purchased.

Live Webinar or Event Cancellation/Postponement

If a live webinar or event must be postponed or cancelled for any reason, every effort will be made to notify registrants via email address. If an event is to be rescheduled, all registrants will be notified of the new course date. You will have the option to (1) attend the course at the new time, or (2) request that your course fee be refunded.

Additionally, if a live course for which you have registered is cancelled, you will be notified by e-mail and your entire fee will be refunded.

Restrictions on Use of Course Materials

Unless otherwise noted, all materials, including, but not limited to, articles, images, illustrations, designs, icons, photographs, videos and audio files that are part of the Training Center (collectively, the "Content") are protected by copyright and owned, controlled or licensed by CSH, or the party credited as the provider of the Content. You shall abide by all additional copyright notices, information or restrictions contained in any Content accessed through the Website.

No Content from the Website may be copied, reproduced, framed, hyperlinked, republished, downloaded, uploaded, posted, transmitted, or distributed in any way; provided, however, you may download, where specifically permitted, one copy of the Content on any single computer for your personal, non- commercial use only, provided you keep intact all copyright and other proprietary notices. Copying or storing of any Content for other than personal use is expressly prohibited without prior permission from Training Center, or the copyright holder identified in the copyright notice contained in the Content.

If you wish to build a hyperlink to the Website, you may do so provided you agree to cease such link upon request from CSH. No other use is permitted without prior written permission of CSH.

Use of any robot, spider, other automatic device, or manual process to monitor or copy our Web pages or the Content is strictly forbidden.

Modification of the Content or use of the Content for any other purpose is a violation of CSH's copyright and other proprietary rights. For purposes of these terms, the use of any Content on any other website or networked computer environment is prohibited. All trademarks, service marks and trade names are proprietary to CSH.

E-Mail and Public Communication

"Forum" means letters, e-mails or other types of communications to the webmaster(s) or employees of CSH, and messages posted in connection with online seminar discussions on the Website. You shall not upload to, distribute through, or otherwise publish through a Forum on the Website any content which is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable that would constitute or encourage a criminal offense, violate the rights of any party, or that would otherwise give rise to liability or violate any law.

The Forums shall be used only in a noncommercial manner. You shall not, without our express approval, distribute or otherwise publish any material containing any solicitation of funds, promotion, advertising, or solicitation for goods or services. You specifically acknowledge that soliciting other guests of the Website to join or become members of any commercial online or offline service or other organization is expressly prohibited.

Subject to the terms of the Training Center privacy policy, in general, we will not monitor or edit the contents of Forum materials unless required in the course of normal maintenance of the Website and its systems or unless required to do so by law or in the good-faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on CSH; (2) protect and defend the legitimate business interests, rights or property of CSH and Training Center, its users, advertisers, customers, sponsors, advertisers or affiliates; or (3) act in an emergency to protect the personal safety of our guests or the public. Users shall remain solely responsible for the content of their communications. CSH has the right but not the obligation to monitor and edit or remove any Forum communications and content.

By uploading materials to any Forum or submitting any materials to us, you automatically grant (or warrant that the owner of such rights has expressly granted) us a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the universe. In addition, you warrant that all so-called "moral rights" in those materials have been waived.

Third Party Communication and Content

Third Party Communications. CSH disclaims all liability for any Third Party Communications you may receive or any actions you may take or refrain from taking as a result of any Third Party Communications. You are solely responsible for assessing and verifying the identity and trustworthiness of the source and content of any Third Party Communications. CSH assumes no responsibility for verifying, and makes no representations or warranties regarding, the identity or trustworthiness of the source or content of any Third Party Communications. As used herein, "Third Party Communications" means any communications directed to you from any third party directly or indirectly in connection with this Website.

Third Party Content. Third party content (including, without limitation, Postings) may appear on this Website or may be accessible via links from this Website. CSH shall not be responsible for and assume no liability for any infringement, mistakes, misstatements of law, defamation, slander, libel, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content contained in any third party content appearing on this Website. You understand that the information and opinions in the third party content is neither endorsed by nor does it reflect the belief or opinion of CSH or Training Center. Further, information and opinions provided by employees and agents of CSH in Interactive Areas are not necessarily endorsed by CSH and do not necessarily represent the beliefs and opinions of CSH.

Not Professional Advice

The Content contained on the Website has been prepared by Training Center as a service to its readers and the Internet community and is not intended to constitute legal, accounting, tax or financial advice from a professional attorney, accountant, Certified financial planner, or tax preparer. CSH has used reasonable efforts in collecting, preparing and providing quality information and material, but does not warrant or guarantee the accuracy, completeness, adequacy or currency of the information contained on or linked to the Website. Users of information from the Website or links do so at their own risk.

Other Products

Any reference made by the Website to any specific commercial product, process, or service (or provider of such product, process or service) by trade name, trademark, hyperlink, or otherwise, does not constitute or imply an endorsement, recommendation, or favoring by CSH or Training Center. Content on the Website may be provided by third parties and users. Any opinions, advice, statements, services, offers or other information expressed or made available by third parties, including information providers, users or others, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect those of CSH or Training Center.

Links to Other Web Sites and Services

To the extent that the Website contains links to outside services and resources, Training Center does not control the availability and content of those outside services and resources. Any concerns regarding any such service or resource, or any link thereto, should be directed to the particular service or resource.

Non-Transferability

Your right to use this Website is not transferable. Any password or right given to you to obtain information is not transferable.

Indemnification

You agree to indemnify, defend and hold CSH and Training Center harmless from any liability, loss, claim and expense, including reasonable attorneys' fees, related to your violation or alleged violation of this Agreement or use of the Website.

Disclaimer

THE CONTENT IN THE WEBSITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CSH AND TRAINING CENTER DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CSH AND TRAINING CENTER DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE CONTENT WILL BE UNINTERRUPTED OR ERROR- FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER(S) THAT MAKES THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CSH AND TRAINING CENTER DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE CONTENT ON THE WEBSITE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT CSH OR TRAINING CENTER) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

THE INFORMATION CONTAINED IN THIS WEBSITE, AND ITS ASSOCIATED WEBSITES, INCLUDING BUT NOT LIMITED TO TRAINING CENTER, IS PROVIDED AS A SERVICE TO THE INTERNET COMMUNITY, AND DOES NOT CONSTITUTE LEGAL, ACCOUNTING, TAX OR FINANCIAL ADVICE. WE TRY TO PROVIDE QUALITY INFORMATION, BUT WE MAKE NO CLAIMS, PROMISES OR GUARANTEES ABOUT THE ACCURACY, COMPLETENESS, OR ADEQUACY OF THE INFORMATION CONTAINED IN OR LINKED TO THIS WEBSITE AND ITS ASSOCIATED SITES. AS LEGAL AND OTHER PROFESSIONAL ADVICE MUST BE TAILORED TO THE SPECIFIC CIRCUMSTANCES OF EACH CASE, AND LAWS ARE CONSTANTLY CHANGING, NOTHING PROVIDED HEREIN SHOULD BE USED AS A SUBSTITUTE FOR THE ADVICE OF A COMPETENT COUNSEL OR PROFESSIONAL ACCOUNTANT, CERTIFIED FINANCIAL PLANNER, TAX PREPARER, OR OTHER LICENSED PROFESSIONAL.

Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL CSH OR TRAINING CENTER BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE CONTENT ON THE WEBSITE, EVEN IF CSH OR A CSH AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL CSH AND TRAINING CENTER’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE WEBSITE.

Jurisdiction

Unless otherwise specified, the Content on the Website is presented solely for the purpose of promoting publications and other products available in the United States, its territories, possessions, and protectorates. The Website is controlled and operated by CSH from its office within the State of New York. CSH makes no representation that Content on the Web site is appropriate or available for use in other locations. Those who choose to access the Website from other locations do so on their own initiative and are responsible for establishing the useability or correctness of any information or Content under any or all jurisdictions and the compliance of that information or Content with local laws, if and to the extent local laws are applicable.

All users, including those users who access the Website from a country other than the U.S., agree that the laws of the State of New York shall govern any dispute, including those arising from Training Center's use of personal information or otherwise relating to privacy, as specified in the Privacy Policy.

These terms shall be governed by and construed in accordance with the laws of the State of New York. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in New York County and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. You agree that regardless of any law or statute to the contrary, any claim or cause of action arising out of or relating to the Website and these Terms of Service must be filed within one (1) year of the date the cause of action arose, or be barred as untimely. This is the entire agreement between us relating to the subject matter herein and shall not be modified except as provided herein or in writing, signed by CSH.

To the extent that anything in or associated with the Website is in conflict or inconsistent with this Agreement, this Agreement shall take precedent. CSH's failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision.

Termination

These terms are effective until terminated by either party. You may terminate these terms at any time by destroying all Content obtained from any and all Website(s) and all related documentation and all copies and installations thereof, whether made under these terms or otherwise. The privileges granted to you by these terms, including the maintenance of a member account, will terminate immediately without notice from CSH if, in CSH's sole discretion, you fail to comply with any provision of these terms. Upon termination, you must destroy all Content obtained from the Website and all copies thereof, whether made under these terms or otherwise. CSH may take such further action as CSH determines to be appropriate under the circumstances to eliminate or preclude repeat violations, and CSH or Training Center shall not be liable for any damages of any nature suffered by any customer, user, or any third party resulting in whole or in part from CSH’s exercise of its rights under these terms and conditions.


Contact Information

You can reach us at  training@csh.org.

LAST UPDATED: August, 2021