Optimizing Occupancy

Strengthening Rent Collection Practices

This course introduces property managers and housing staff to practical strategies for strengthening rent-collection practices and improving payment consistency. Participants will learn how to map their rent-collection workflow, identify root causes behind late or missed payments, and assess where gaps in communication, processes, or policies are affecting results. The session also covers how to implement targeted operational and communication improvements, track key performance indicators to measure progress, and develop an actionable improvement plan that supports steady cash flow and stable housing.

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90 Min Live Webinar

.2 IACET CEUs

Certificate of Completion

Upcoming Webinar Dates

Downloadable Learning Guide
Digital Certificate
30-Days Access to Webinar Recordings

Wednesday

August 19, 2026

$65 Per Person

Register Here

2:00 - 3:30pm Eastern

1:00 - 2:30pm Central

12:00 - 1:30pm Mountain

11:00 - 12:30pm Pacific

Wednesday

November 18, 2026

$65 Per Person

Register Here

2:00 - 3:30pm Eastern

1:00 - 2:30pm Central

12:00 - 1:30pm Mountain

11:00 - 12:30pm Pacifi
This Webinar is Ideal for:
Property Managers
Property Management Staff
Attendees will learn how to:
  • Map and assess rent-collection workflows to identify delays, hand-off gaps, and communication breakdowns that contribute to late or missed payments.
  • Apply root-cause analysis techniques to move beyond surface-level challenges and uncover the operational, policy, and tenant-related factors driving rent collection issues.
  • Establish key performance indicators and action plans that support more consistent on-time payments, steadier cash flow, and earlier intervention for at-risk tenants.