Part of the Case Ready: Core Skills Program

Responding in Critical Moments: Crisis Support and Restorative-Centered Care

This module prepares case managers to respond effectively during moments of heightened vulnerability, urgency, or crisis in the lives of people we work with. Whether navigating mental health emergencies, substance use concerns, housing instability, or other acute challenges, participants will learn how to remain grounded, responsive, and supportive, prioritizing safety, dignity, and connection.

The module introduces restorative-centered care as a compassionate, pragmatic approach to support individuals without judgment, while also exploring how to assess levels of need and implement appropriate layers of support. Participants will also learn how to collaborate with crisis response systems, de-escalate tense situations, and plan for stabilization and follow-up.

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2 Hour Live Webinar

.2 IACET CEUs

Certificate of Completion

This Webinar is Ideal for:
Case Managers
Supportive Housing Service Providers
Human Services Providers

Upcoming Webinar Dates

Downloadable learning guide
Digital Certificate
30-Days Access to Webinar Recordings

Tuesday

March 3, 2026

$85 Per Person

Register Here

2:30 - 4:30pm Eastern

1:30 - 3:30pm Central

12:30 - 2:30pm Mountain

11:30 - 1:30pm Pacific

TUESDAY

June 30, 2026

$85 Per Person

Coming Soon

2:30 - 4:30pm Eastern

1:30 - 3:30pm Central

12:30 - 2:30pm Mountain

11:30 - 1:30pm Pacific
You will learn to:
  • Apply the principles of crisis orientation and restorative-centered care
  • Assess urgency and risk to determine appropriate interventions
  • Engage clients with empathy and clarity during high-stress situations
  • Coordinate with emergency and community-based crisis services
  • Support clients through transitions from crisis to stability with continuity and care