Two- 4 hour Live Webinars
1 IACET CEU
Certificate of Completion
Upcoming Workshop Dates
Downloadable learning workbook
Digital Certificate
90-Days Access to Webinar Recordings
12:00 - 4:00pm Eastern
11:00 - 3:00pm Central
10:00 - 2:00pm Mountain
9:00 - 1:00pm Pacific
12:00 - 4:00pm Eastern
11:00 - 3:00pm Central
10:00 - 2:00pm Mountain
9:00 - 1:00pm Pacific
This Webinar is Ideal for:
Property Management
Resident Support
Facilities and Operations Staff
Workshop Details
What to Expect
This is an interactive workshop. Participants should be prepared to actively participate in activities and group work. Each session will include a mid-way break of 30 mins.
All participants should expect to:
All participants should expect to:
- Participate in group breakouts
- Complete individual activities
- Participate via audio and text
- Contribute to activities
Technical Requirements
To ensure all participants can participate fully each person should have the following:
- A desktop or laptop computer (per participant)
- A high-speed internet connection
- Audio that has microphone not just speakers (a headset is ideal)
- A space to participate with limited distractions
Learning Goals
As part of this course you will learn how to:
- Establish Effective Communication: Learn how to convey messages clearly and empathetically, create welcoming spaces, and practice transparency to build trust with residents.
- Recognize the Impact of Trauma: Gain insights into how trauma affects behavior and develop strategies to support residents with trauma experiences.
- Apply Restorative Approaches: Discover methods to address and resolve conflicts constructively, fostering a harmonious living environment.
- Enhance Service Coordination: Develop skills to coordinate services efficiently, ensuring residents receive comprehensive support and resources.
- Promote Positive Intent: Cultivate an attitude of assuming good intent in interactions, enhancing relationships and community well-being.
