Part of the Trauma-Informed Approaches Certification

Staying Curious: Culture, Identity, and Humble Engagement

Building strong, respectful relationships is central to effective housing and human services work.
This live, interactive training focuses on how culture, identity, and personal experiences influence everyday interactions with clients and tenants—and how unexamined assumptions can unintentionally disrupt trust.

Participants will explore how assumptions commonly show up around motivation, compliance, communication, and perceived entitlement, especially in high‑pressure systems. Using a trauma‑informed lens, the session emphasizes cultural humility, self‑reflection, and practical communication strategies that help staff slow down reactions, check assumptions, and respond with curiosity and clarity.

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Learn essential Skills

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1.5- Hour Live Virtual Training

.2 IACET CEUs

Certificate of Completion

Upcoming Dates

Downloadable Learning Guide
Digital Certificate
30-Days Access to Session Recording

Tuesday, August 11,
2026

$65 Per Person

Register Here

3:00 - 4:30pm Eastern

2:00 - 3:30pm Central

1:00 - 2:30pm Mountain

12:00 - 12:30pm Pacific

Tuesday, November 17, 2026

$65 Per Person

Register Here

1:00 - 2:30pm Eastern

12:00 - 1:30pm Central

11:00am - 12:30pm Mountain

10:00am - 11:30am Pacific
This Course is Ideal for:
Human Services Providers
Supportive Housing Service Providers
Case Managers
Housing Navigators
Attendees Will Learn To:
  • Utilize practical strategies—such as curiosity‑based questions, reflective statements, and respectful repair—to engage clients and tenants without making assumptions about their experiences or intentions.
  • Use trauma‑informed approaches to reframe behaviors and respond in ways that maintain clear boundaries while supporting trust and engagement.
  • Reflect on how personal experiences shape practice.