IN-PERSON EVENT

Compassionate Crisis Response and De‑Escalation

Housing and service providers regularly work with individuals experiencing high levels of stress, trauma, and mental health challenges. In these moments, knowing how to respond calmly, safely, and effectively is essential—but not always easy.

This one‑day interactive workshop is designed specifically for housing and service providers who may encounter tenant, clients, or community members in emotional distress or crisis.
The workshop introduces practical, trauma‑informed de‑escalation techniques that can help prevent situations from escalating while maintaining dignity, safety, and respect for everyone involved.

By the end of the workshop, participants will leave with practical tools they can immediately apply in housing and service environments, increased confidence navigating challenging interactions, and a clearer understanding of how thoughtful responses can reduce risk and support positive outcomes.

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One-Day In-Person Workshop

1 IACET CEU

Certificate of Completion

By the end of this workshop, participants will be able to:
  • Identify early warning signs of distress and escalation in housing and service settings and respond proactively to reduce the likelihood of crisis.
  • Apply trauma‑informed de‑escalation techniques to engage individuals experiencing distress in ways that promote safety, dignity, and cooperation.
  • Demonstrate effective communication strategies—including tone, body language, and active listening—to help calm tense or emotionally charged situations.
  • Set and maintain professional boundaries during crisis situations while balancing empathy, safety, and role clarity.
  • Use role‑appropriate crisis response strategies to support individuals in distress while protecting personal safety and the safety of others.

This Event is Sold Out

Please check back later for 2027 dates.

San Francisco Bay Area
Thursday, Oct 1, 2026
$200
Early-bird Rate if Registered by Sept 1
Group Discounts Available
One full day 9:00 - 4:00pm
Regular rate $225
Morning Refreshments and Snacks Provided
20% off 3 or more registrations
Sold Out

Bay Area Training Details

If you have additional questions please email us at [email protected]

Location will be the Sonesta Emeryville, 5555 Shellmond street. 

Onsite Parking - Free

BART - Macarthur Bart station then EmeryGoRound (free) to Bay Street

Yes, CEUs are awarded after the workshop upon completion of an online skills review. Attendance is required.

Lunch is not provided, there will be a one hour break for lunch. Options are within 5 min walking distance. 

Morning coffee/tea an snacks will be available.

We have a courtesy block at the training hotel Sonesta - Emeryville

5555 Shellmound St

Emeryville, CA 94608

Per Night rate $159 excluding taxes

Book here: CSH: Crisis Intervention Training

Free parking

We understand that things come up and you may need to cancel. Please note that we are charged a service fee for credit card processing and we are not able to refund the credit card fees of 2.9%. We can provide refunds up until Sept 1st minus the charge. Due to catering and room costs no refund will be offered to cancelations after Sept 5. 

Yes, please email us at [email protected] with an request for an invoice if you plan to pay by check .