FAQ

  • Where's my webinar link?

    To view your webinar sign in to your account on the day a link is not needed. Links are not provided.

  • I signed into my account, but my old trainings and certificates aren’t listed on my transcript.

    Only recordings of training taken in November or December were transferred into our new system. Your training record and certificates were not transferred to our new system, messaging was sent out starting in October to give adequate time download and make record before our move. Certificates for any training taken in our new system will be available in your dashboard.

  • If I purchase a training can I share with others?

    No. As per our terms and conditions your account cannot be shared. Accounts are per individual not by organization. If you choose to share the Training Center will not support technical assistance requests such as name changes or requests for certificates.

  • Where do I find a copy of the slides and the recording from my training?

    We don’t provide slides for our courses, we provide Learner Action Guides to accompany all live webinars, which provides summary of all content covered during the training. To access your recording, sign into your account. From your account dashboard, select the course. The recording will be listed within the course when available (3-4 days post training).

  • How long do I have access to my course?

    3 months. Terms and Conditions can be found here: https://Cshtrainingcenter.thinkific.com/pages/terms

  • Do you offer CEUs or Continuing Education Credits?

    We do not provide CEUs at this time.

  • I want to transfer my account to another person. How do I do that?

    Training Center Accounts are not transferable, except if you bought an Annual Training Plan or Training Package, in which case you are allowed one transfer. Your colleagues can create their own accounts here.

  • Do you have an option for an organizational account?

    All our accounts are individual user accounts. This enables our learners to have an individualized learning experience, access to certificates and to track their individual learning. Please see our terms and conditions for more information on accounts.

  • How can I assign a course I purchased to someone else?

    If you are making a purchase on behalf of another person use our Bulk Purchase request button. Once a purchase is made from your account you cannot assign it to another user. Please use the Bulk Purchase. If you have made a purchase and need to reassign please contact tchelp@csh.org

  • My non-profit has a small budget. Are discounts available?

    Discounts are available for small non-profits. Contact training@csh.org for more details.

  • I’m a student. Can I have a discount?

    We have limited discounts available for students. Contact training@csh.org for more details.

  • I created an account why is it charging me for webinars?

    It is free to create an account however our webinars and some of our self-paced content require a purchase. Creating an account does not give "free" access to training resources. If you purchased a course, please make sure you are signed in and have selected "Start Course."