Need help? Check out our FAQs
Frequently Asked Questions
Frequently Asked Questions
To view your webinar sign in to your account on the day a link is not needed. Links are not provided.
We don’t provide slides for our courses, we provide Learner Action Guides to accompany all live webinars, which provide a summary of all content covered during the training and more.
No. As per our terms and conditions, your account cannot be shared. Accounts are per individual not by organization. If you choose to share, the Training Center will not support technical assistance requests such as name changes or requests for certificates.
We do not provide CEUs at this time.
All our accounts are individual user accounts. This enables learners to have an individualized learning experience, access to certificates and to track their individual learning. Please see our terms and conditions for more information on accounts.
Please contact to discuss your needs. [email protected]
It is free to create an account however our webinars and some of our self-paced content require a purchase. Creating an account does not give "free" access to training resources. If you purchased a course, please make sure you are signed in and have selected "Start Course."
Please check your junk mail. Emails are automatically generated when you register for any course and reminders are sent out before live webinars. To be sure you receive future emails set [email protected] and [email protected] as a "safe" or "trusted" email and ask your IT department to allow emails from the domain csh.org
Access is provided for 90-days after the recording is posted. To access your recording, sign into your account. From your account dashboard, select the course. The recording will be listed within the course when available (3-4 days post training)
Our system does not keep a historical record of all your training. It is important that you download certificates after training, all training will expire and will be removed from your transcript 90 days after the webinar unless otherwise noted.
Training Center accounts are not transferable, except if you bought a Training Plan or Training Package, in which case you are allowed one transfer. Contact [email protected]
If you are making a purchase on behalf of another person, adjust the quantity or use the "This is a gift" option on the checkout page. You will be provided with a link to give the people you are buying for.
A limited number of discounts are available. Please contact us at [email protected]
If your course shows as 100% completed and you did not receive a certificate email us at [email protected] if you are not at 100% check out our video on the Technical Help page.