2- Hour Live Webinar
.3 IACET CEUs
Certificate of Completion
Upcoming Webinar Dates
Downloadable learning guide
Digital Certificate
90-Days Access to Webinar Recordings
12:30 - 2:30pm Eastern
11:30 - 1:30pm Central
10:30 - 12:30pm Mountain
9:30 - 11:30am Pacific
Training for Larger Groups
This course is also available to be booked for teams of up to 50 people, to be delivered online in live interactive sessions on dates to suit your organization.
Please email [email protected] to book. Prices are from $1600 for up to 50 registrants.
This Webinar is Ideal for:
Housing Providers
Service Providers
Supervisors
Leadership
What You Will Learn
- Recognize common triggers that lead to conflicts among residents and staff.
- Learn proactive measures to prevent conflicts before they escalate.
- Explore strategies for creating a supportive and inclusive atmosphere that minimizes the likelihood of disagreements.
- Explore active listening techniques and assertive communication strategies to foster positive relationships.
- Acquire practical skills for mediating disputes, finding common ground, and facilitating resolutions that benefit all parties involved.