90 Minute Webinar

When the Answer Is "Not Yet" or "No": Navigating Difficult Conversations in Housing Service

Difficult conversations are an inevitable part of case management. Whether discussing housing concerns, missed appointments, substance use, boundaries, rent arrears, program expectations, or other sensitive topics, many professionals struggle to balance honesty, accountability, and relationship-building.

This practical, skill-focused webinar provides case managers with tools and strategies to navigate challenging conversations with greater confidence and effectiveness. Participants will learn how to approach difficult topics in a way that reduces defensiveness, strengthens engagement, and supports productive problem-solving while maintaining a respectful, client-centered relationship.

Participants will leave with practical language, conversation frameworks, and techniques they can immediately apply in their daily work.

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1.5- Hour Live Webinar

.2 IACET CEUs

Certificate of Completion

Upcoming Webinar Dates

Downloadable Learning Guide
30 Days Access to Webinar Recording
Digital Certificate

Thursday

April 1, 2027

$70 Per Person

12:00 - 1:30pm Eastern

11:00 - 12:30pm Central

10:00 - 11:30am Mountain

9:00 - 10:30am Pacific
This Webinar is Ideal for:
Case Managers
Service Provider
Housing Providers
What You Will Learn
  • Initiate difficult conversations in a way that promotes trust and engagement
  • Use communication techniques that reduce defensiveness and encourage dialogue
  • Use reflective listening and curiosity to better understand client perspectives
  • Balance empathy and support with program expectations and accountability
  • Develop practical language and approaches that can be used immediately in practice