CSH LEARNING AND DEVELOPMENT CONSULTING

Discover the Skills Your Workforce Needs to Deliver Quality Housing & Services

Learning and Training Needs Assessment

Our needs‑assessment consulting goes beyond topic surveys and self‑reported preferences. We uncover real capability gaps tied to daily practice, organizational priorities, and client outcomes—so learning investments drive measurable improvement. We help to pinpoint the skills, behaviors, and knowledge your staff need to succeed in their roles. An assessment can also identify when training isn’t the right solution and recommends alternatives—such as process improvements or workflow changes—that often deliver better results.

Bottom line: Training isn’t always the answer. We help you understand when to invest in training and when other solutions will have greater impact.

Why does it matter?

Investing in your staff’s professional development strengthens your organization, improves retention, and ensures high-quality programs and services. But deciding where to focus resources can feel overwhelming—too many priorities, limited time and budget.

That’s where CSH comes in. We provide custom consulting to help you accurately identify your staff’s learning needs and make strategic decisions about training and development.
MAKING THE CASE
Why invest in a needs assessment?
  • Maximize impact: Allocate resources where they matter most
  • Build capacity: Identify solutions that strengthen skills, knowledge, and behaviors
  • Prioritize effectively: Focus training where it’s truly needed
  • Think beyond training: Address gaps with process or practice changes
  • Be strategic: Create a roadmap for staff development
What makes our assessment different?
Our Approach Goes Beyond Traditional “Training Needs Surveys”
Real Job Tasks and Responsibilities

We examine what people actually do in their daily roles—not abstract topics.

Observable skills and behaviors

We measure confidence and capability across practical, job‑specific skills that drive service quality and housing outcomes.

Alignment to organizational priorities

We connect skill needs to strategic goals, and quality standards—ensuring learning investments directly support your mission.

Data you can act on

Instead of a long list of topics, you receive clear insights into where capability is strong, where it needs support, and where targeted learning will have the biggest impact.

Our Consulting Options

We offer three tiers to fit your organization’s needs and resources:

Role-Focused
Assessment
$2,700
Perfect for organizations wanting to develop plans for specific roles (up to three).

Includes:
  • Needs assessment survey for selected roles
  • Initial consultation and information-gathering calls
  • Job description review
  • Learning pathway maps for each role
  • Summary report with recommendations
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    Organization-Wide Assessment
    $6,800
    Best for organizations seeking a comprehensive view of learning needs.

    Includes:
  • Detailed needs assessment with staff survey
  • Individual interviews and focus groups
  • Summary report and recommendations
  • Learning pathway maps for up to six roles
  • Draft organizational learning strategy plan
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