Key Skills for Case Managers

Strength-Based Communication Strategies for Case Managers

This training session is designed to equip case managers with essential communication skills to effectively engage with clients. The focus will be on centering clients' needs, building trust, and addressing barriers to engagement.
Participants will learn how to create a supportive environment that fosters open dialogue, mutual respect, and collaboration. Through interactive activities, case studies, and practical exercises, case managers will develop strategies to enhance their communication techniques, ensuring that clients feel heard, valued, and empowered.
Additionally, this course will emphasize strength-based practices, radical acceptance of the client's point of view, unconditional positive regard, and self-reflection. These foundational skills will support case managers in building strong, trusting relationships with their clients, promoting a more effective and compassionate approach to case management.

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90 min Live Webinar

.2 IACET CEUs

Certificate of Completion

This Course is For:
Housing Providers
Human Services
Case Managers
Supervisors

Upcoming Webinar Dates

Downloadable learning guide
Digital Certificate
90-Days Access to Webinar Recordings

Wednesday, July 16, 2025

$65 Per Person

Register Here

12:30 - 2:00pm Eastern

11:30 - 1:00pm Central

10:30 - 12:00pm Mountain

9:30 - 11:00am Pacific

Wednesday, Oct. 29, 2025

$65 Per Person

Register Here

3:30 - 5:00pm Eastern

2:30 - 4:00pm Central

1:30 - 3:00pm Mountain

12:30 - 2:00pm Pacific

What You Will Learn
  • Participants will learn and practice techniques to center clients' needs in conversations, ensuring that clients feel heard and understood.
  • Case managers will identify common barriers to client engagement and develop strategies to overcome them.
  • Participants will be trained in strength-based practices, focusing on clients' strengths and resources rather than deficits.