About the webinar

Beginner level

Front desk, facilities and office staff provide key services to supportive housing tenants and play an important role in setting the tone for the program. Take this training to learn how to provide good customer service, foster an inclusive community, collaborate with service providers, and work with tenants who may experience episodes of mental illness or struggle with substance use.

Learning Goals

In this webinar you will:

  • Learn how to provide good customer service using a trauma informed approach

  • Learn strategies for successfully interacting with someone who is experiencing symptoms of mental illness or is intoxicated

  • Learn how to set boundaries and respect confidentiality

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Instructor(s)

Senior Program Manager Chrismen Oliver

Chrismen Oliver is a Senior Program Manager for CSH where he manages the supportive housing quality work for the Los Angeles team, including the Co-LAB initiative. Chrismen brings over 12 years of experience and expertise in homeless services, property management, and housing. Through this experience he has discovered that quality customer, tenant, and employee service is best provided through a trauma-informed lens.

Senior Program Manager Emma Chapple

Emma Chapple (she/her) is a Senior Program Manager with over five years of experience in supportive housing. She is a passionate trainer on Housing First and Working with Tenants and helps facilitate our series on Managing Supportive Housing Teams. Emma loves trainings that foster peer-sharing and connections with supportive housing professionals across the country.