About the webinar (pre-recorded)

Introductory level
Course Length: 80 minutes

This webinar rebroadcast will position you to be a more effective advocate for your tenants as they navigate the healthcare system. As the COVID-19 pandemic continues to pose a heightened risk to all, and specifically to tenants in supportive housing with complex medical issues, it is important now more than ever to develop strong partnerships with the healthcare system. Designed for service providers, care coordinators, case managers, and peer specialists in supportive housing, this webinar explores the intersection between health and housing and what supportive housing providers need to know about navigating and partnering with the healthcare system.

Learning Goals

In this webinar you will:

  • Learn how to engage and partner with the healthcare system to get tenants the care they need.

  • Learn how to navigate the healthcare system, including understanding how to work with managed care.

  • Learn how to leverage technology for the medical needs of tenants.


Director, Metro Region Patricia Hernandez

Patricia Hernandez, LCSW, is the Director of CSH's Metro Region with over 10 years experience in clinical services, program strategy and development, and leadership in the health and housing sectors. She is a passionate trainer on managing clients with behavioral health needs, building community partnerships, and integrating health and housing. Patricia enjoys trainings that allow participants to walk away with resources and shared learnings from others.

Senior Program Manager Kate Bitney

Kate Bitney is a Senior Program Manager with over nineteen years of experience in the field of homeless services and supportive housing. She is a firm believer that Trauma-Informed Care is the core of making our world a better place and especially enjoys facilitating trainings on Trauma-Informed Care, Self-Care, and De-Escalation. Kate learns something new from every group and person she works with and loves seeing the ripple effect that quality services and interactions have on individuals, organizations, and systems.