About the webinar

Level: Intermediate

Meaningful and collaborative services planning centers on the needs and wishes of tenants. To be meaningful tenants must be actively involved and engaged in the decisions and matters that impact them. This means working collaboratively to support the people and households in your programs to identify their needs, establish goals and participate and lead in matters that impact them. In this course, participants will explore how the foundations of a trusting relationship can support individuals and families to be self-directed and engage in programs and services that can help them to meet their goals.

This course will include steps for person-centered service planning, engagement of tenants at all levels of the organization, and strategies for working with individuals and families. .

In this webinar will help you to:

  • Utilize strategies for promoting inclusive and collaborative decision making

  • Identify ways your organization can promote tenant leadership and engagement

  • Recognize barriers to providing choice and ways to be open and transparent with tenants

  • Utilize engagement strategies that actively supports individuals and families to take the lead in matters that impact them

  • Identify steps to creating opportunities to engage peers as part of service provision and support plans


Associate Director Ariana Saunders

Ariana Saunders is the Associate Director of the CSH Training Center. With over 15 years of experience in social services and supportive housing, she is passionate about helping providers support the behavioral health needs of their tenants and staff by facilitating trainings on Medicaid, mental health, engagement and de-escalation strategies, as well as supervision. Ariana enjoys participating in trainings that are interactive learning environments that foster innovation and problem solving.

Senior Program Manager Kate Bitney

Kate Bitney is a Senior Program Manager with over nineteen years of experience in the field of homeless services and supportive housing. She is a firm believer that Trauma-Informed Care is the core of making our world a better place and especially enjoys facilitating trainings on Trauma-Informed Care, Self-Care, and De-Escalation. Kate learns something new from every group and person she works with and loves seeing the ripple effect that quality services and interactions have on individuals, organizations, and systems.

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