About the webinar

Level: Intermediate

A key principle of trauma-informed approaches is safety. Safety includes both physical and emotional or psychological safety. But how can housing and service providers promote both physical and emotional safety?

This course will explore how organizations can develop programs and services that help persons to be as “safe” as possible. Understanding that systems and programs in themselves may not feel “safe” participants will take a critical eye to their physical settings and how services are provided to understand where there is an opportunity to create brave space, promote safety and minimize re-traumatization.

In this webinar will help you to:

  • Be able to identify ways that their organization can foster brave space and promote “safety”

  • Develop an understanding of how trauma histories and identity influence an individual's feelings of safety

  • Develop an understanding of how systemic and institutional racism impacts how communities and individuals relate to services and programs and their feelings of safety

  • Have strategies to utilize that foster a sense of “safety” when working with individuals and families


Associate Director Ariana Saunders

Ariana Saunders is the Associate Director of the CSH Training Center. With over 15 years of experience in social services and supportive housing, she is passionate about helping providers support the behavioral health needs of their tenants and staff by facilitating trainings on Medicaid, mental health, engagement and de-escalation strategies, as well as supervision. Ariana enjoys participating in trainings that are interactive learning environments that foster innovation and problem solving.

Senior Program Manager Kate Bitney

Kate Bitney is a Senior Program Manager with over nineteen years of experience in the field of homeless services and supportive housing. She is a firm believer that Trauma-Informed Care is the core of making our world a better place and especially enjoys facilitating trainings on Trauma-Informed Care, Self-Care, and De-Escalation. Kate learns something new from every group and person she works with and loves seeing the ripple effect that quality services and interactions have on individuals, organizations, and systems.

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Group Training Package

At the Supportive Housing Training Center, we believe that our trainings are only the beginning of the learning experience. That’s why for some of our most popular trainings, we offer group rates and discussion guides so that supervisors can continue to support their team with their learning after they have taken the training. These packages provide an opportunity for teams to take the concepts they learned during training and apply them to their daily work.

Download Group Training Package Guide

Packages Include:
  • Webinar registration for each team member
  • CSH Online Supportive Housing Training Center account set up for each team member
  • Access to certificates for each team member
  • 90 days access to webinar recordings
  • Group Discussion Guide - Includes activities and recommendations for virtual and in-person discussion to reinforce and encourage application of the learning after the webinar

    Pricing options based on the number of registrations
    4 - 20 $48 per person
    21 - 50 $40 per person
    Contact us at [email protected] for pricing of 50 or more