About the webinar

Beginner level

This webinar takes a deeper look at the mental and behavioral health needs of persons living in supportive housing. Aimed at persons in the field with limited or no clinical expertise. This course is ideal for direct service workers, peer specialists, front desk, and facilities staff. This webinar will help participants develop an understanding of common mental health symptoms and how to best support tenants. Trainers will provide practical advice, case examples, and opportunities to ask questions. This includes bonus content: our self-paced webinar on Mental Health Basics.

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Learning Goals

In this webinar you will:

  • Learn how to identify symptoms of mental illness, including co-occurring disorders.

  • How to engage tenants who are struggling with their mental health and how to respond to disruptive behaviors.

  • Learn how quality housing and services can support tenants mental wellness.


Associate Director Lauren Velez

Lauren Velez is a Associate Director with CSH’s Metro Team, focusing on advancing supportive housing initiatives in New York, New Jersey and Pennsylvania. Lauren’s portfolio includes work with youth and families, single adults and high utilizers of Medicaid and emergency systems, Moving On, Aging in Place, and Keeping Families Together as well as expertise in harm reduction and Housing First.

SPM Kevin James

Kevin James has nearly ten years of diverse experience exploring the intersection of housing, homelessness, and behavioral health and each system’s impact on the overall wellbeing of our displaced neighbors. Mr. James comes to CSH from providing training and technical assistance at Substance Abuse Mental Health Services Administration’s (SAMHSA’s) Homeless and Housing Resource Center, co-developing and leading the HMIS Learning Community for State PATH Contacts. Kevin also has experience supporting the capacity-building efforts of local behavioral health authorities on effective interventions, considerations, and policies on operationalizing quality supportive housing programs and support services. Mr. James developed the Projects for Assistance in Transition from Homelessness (PATH) Guidance Document for OhioMHAS’ street outreach programs, as well as contributed to the production of the Quality Housing Criteria set forth by OhioMHAS, which addresses the programmatic and environmental structures of supportive housing and recovery housing programs when applying for capital funding. At CSH, Mr. James leads projects throughout Texas that help local communities strategically plan and implement quality supportive housing, as well as provides training on behavioral health disorders.


Course Reviews

5 star rating

Worth the Time

Katrena Kilpatrick

Awesome Content and Presenters

Awesome Content and Presenters

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Group Training Package

At the Supportive Housing Training Center, we believe that our trainings are only the beginning of the learning experience. That’s why for some of our most popular trainings, we offer group rates and discussion guides so that supervisors can continue to support their team with their learning after they have taken the training. These packages provide an opportunity for teams to take the concepts they learned during training and apply them to their daily work.

Download Group Training Package Guide

Packages Include:
  • Webinar registration for each team member
  • CSH Online Supportive Housing Training Center account set up for each team member
  • Access to certificates for each team member
  • 90 days access to webinar recordings
  • Group Discussion Guide - Includes activities and recommendations for virtual and in-person discussion to reinforce and encourage application of the learning after the webinar

    Pricing options based on the number of registrations
    4 - 20 $45 per person
    21 - 50 $35 per person
    Contact us at training@csh.org for pricing of 50 or more