About the webinar

Level: Introductory

This session in the Effectively Managing Supportive Housing Teams series will provide an overview of approaches to performance management.
The training will cover why performance management is important and how to use performance management to support the professional development of your staff and provide constructive feedback to help improve performance.

Learner Goals

In this webinar you will:

  • Work with your team members to create staff development plans

  • Conduct performance reviews that are unbiased, supportive, and productive

  • How to constructively work with staff who are underperforming

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Associate Director, Ohio Terri Power

Terri Power is the Associate Director of the CSH Ohio office. She has 13 years experience supervising supportive housing staff and over 30 years experience providing and supervising high quality services in a variety of social service settings. She has specific expertise in quality improvement policies and procedures, and Medicaid billing requirements. She loves training and coaching because she is thoroughly committed to improving skills and expanding knowledge of service providers.

Senior Program Manager Pamela Agava

Pamela Agava is currently Senior Program Manager for the Mid Atlantic at CSH, where she works to increase cross sector investment and quality supportive housing opportunities throughout the Mid-Atlantic region for vulnerable populations. She is an affordable housing advocate, with a proven background in providing management and program support through technical assistance, using data to analyze the causes and impacts of racial economic inequality, and developing client centered programs and policies to drive systems change to eliminate disparities and promote economic opportunity for low-income families and communities of color.