About the webinar

Introductory Level

Keeping tenants stable and thriving in their housing is an important aspect of case management. We'll discuss techniques on how to successfully engage with tenants to navigate them through the move in and housing process as well as interventions and strategies to prevent eviction.

Learning Goals

In this webinar you will:

  • Learn how to approach engagement from a tenant centered focus

  • Learn strategies on how to build rapport and trust with tenants

  • Learn how motivational interviewing can be used help reach tenants who are apprehensive to engage in services

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Instructor(s)

Senior Program Manager Pamela Agava

Pamela Agava is currently Senior Program Manager for the Mid Atlantic at CSH, where she works to increase cross sector investment and quality supportive housing opportunities throughout the Mid-Atlantic region for vulnerable populations. She is an affordable housing advocate, with a proven background in providing management and program support through technical assistance, using data to analyze the causes and impacts of racial economic inequality, and developing client centered programs and policies to drive systems change to eliminate disparities and promote economic opportunity for low-income families and communities of color.

Senior Program Manager Lindsey Bishop Gilmore

Lindsey Bishop Gilmore is a Senior Program Manager based in Detroit, MI. She is committed to sharing the lessons she’s learned over her 10+ years of experience with supportive housing and homelessness responses systems. Lindsey loves to create training experiences that are interactive and focused on problem-solving and building new capacities

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  • $200.00

    Essentials for Providing Services - Winter 2023

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