About the webinar

Level: Intermediate

Knowing how to best support an individual who is experiencing mental distress can be challenging. This webinar is an introduction to de-escalation techniques that can be used to support and engage individuals in distress. Trainers will explore engagement strategies that are trauma-informed, provide examples of how to apply de-escalation techniques, and help learners to understand the importance of maintaining professional boundaries that keep all parties safe in challenging situations.

In this webinar you will learn how to:

  • Develop a trauma-informed approach to de-escalation, including awareness of how racialized trauma can present itself

  • Set professional boundaries as a means to keep all parties safe in a challenging situation

  • Apply key elements of de-escalation strategies

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Senior Program Manager Kate Bitney

Kate Bitney is a Senior Program Manager with over nineteen years of experience in the field of homeless services and supportive housing. She is a firm believer that Trauma-Informed Care is the core of making our world a better place and especially enjoys facilitating trainings on Trauma-Informed Care, Self-Care, and De-Escalation. Kate learns something new from every group and person she works with and loves seeing the ripple effect that quality services and interactions have on individuals, organizations, and systems.

Group Training Package

At the Supportive Housing Training Center, we believe that our trainings are only the beginning of the learning experience. That’s why for some of our most popular trainings, we offer group rates and discussion guides so that supervisors can continue to support their team with their learning after they have taken the training. These packages provide an opportunity for teams to take the concepts they learned during training and apply them to their daily work.

Download Group Training Package Guide

Packages Include:
  • Webinar registration for each team member
  • CSH Online Supportive Housing Training Center account set up for each team member
  • Access to certificates for each team member
  • 90 days access to webinar recordings
  • Group Discussion Guide - Includes activities and recommendations for virtual and in-person discussion to reinforce and encourage application of the learning after the webinar

    Pricing options based on the number of registrations
    4 - 20 $45 per person
    21 - 50 $35 per person
    Contact us at training@csh.org for pricing of 50 or more
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