About the webinar

Intermediate Level

Knowing how to best support an individual who is experiencing mental distress can be challenging. This webinar is an introduction to de-escalation techniques that can be used to support and engage individuals in distress. Trainers will explore engagement strategies that are trauma-informed, provide examples of how to apply de-escalation techniques and help learners to understand the importance of maintaining professional boundaries that keep all parties safe in challenging situations.

Learning Goals

In this webinar you will learn:

  • Develop a trauma-informed approach to de-escalation, including awareness of how racialized trauma can present itself

  • Set professional boundaries as a means to keep all parties safe in a challenging situation

  • Apply key elements of de-escalation strategies

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Instructor(s)

Senior Program Manager

Kate Bitney

Kate Bitney is a Senior Program Manager with over nineteen years of experience in the field of homeless services and supportive housing. She is a firm believer that Trauma-Informed Care is the core of making our world a better place and especially enjoys facilitating trainings on Trauma-Informed Care, Self-Care, and De-Escalation. Kate learns something new from every group and person she works with and loves seeing the ripple effect that quality services and interactions have on individuals, organizations, and systems.

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