About the webinar

Beginner level

Following on from our Mental Health Basics course, this webinar takes a deeper look at the mental and behavioral health needs of persons living in supportive housing. Aimed at persons in the field with limited or no clinical expertise. This course is ideal for direct service workers, peer specialists, front desk, and facilities staff. This webinar will help participants develop an understanding of common mental health symptoms and how to best support tenants. Trainers will provide practical advice, case examples, and opportunities to ask questions. Attendance in Mental Health Basics is not required.

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Learning Goals

In this webinar you will:

  • Learn how to identify symptoms of mental illness, including co-occurring disorders, and how to support tenants who struggle with them

  • Learn how to engage tenants who are struggling with their mental health and how to de-escalate certain situations

  • Learn how to create an individualized service plan with a tenant that is sensitive to their mental health

  • Learn which partners in the healthcare system to engage to make sure tenants are getting the care they need


Director, Metro Region Patricia Hernandez

Patricia Hernandez, LCSW, is the Director of CSH's Metro Region with over 10 years experience in clinical services, program strategy and development, and leadership in the health and housing sectors. She is a passionate trainer on managing clients with behavioral health needs, building community partnerships, and integrating health and housing. Patricia enjoys trainings that allow participants to walk away with resources and shared learnings from others.

Associate Director Ariana Saunders

Ariana Saunders is the Associate Director of the CSH Training Center. With over 15 years of experience in social services and supportive housing, she is passionate about helping providers support the behavioral health needs of their tenants and staff by facilitating trainings on Medicaid, mental health, engagement and de-escalation strategies, as well as supervision. Ariana enjoys participating in trainings that are interactive learning environments that foster innovation and problem solving.


Course Reviews

5 star rating

Worth the Time

Katrena Kilpatrick

Awesome Content and Presenters

Awesome Content and Presenters

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Group Training Package

At the Supportive Housing Training Center, we believe that our trainings are only the beginning of the learning experience. That’s why for some of our most popular trainings, we offer group rates and discussion guides so that supervisors can continue to support their team with their learning after they have taken the training. These packages provide an opportunity for teams to take the concepts they learned during training and apply them to their daily work.

Download Group Training Package Guide

Packages Include:
  • Webinar registration for each team member
  • CSH Online Supportive Housing Training Center account set up for each team member
  • Access to certificates for each team member
  • 90 days access to webinar recordings
  • Group Discussion Guide - Includes activities and recommendations for virtual and in-person discussion to reinforce and encourage application of the learning after the webinar

    Pricing options based on the number of registrations
    4 - 20 $45 per person
    21 - 50 $35 per person
    Contact us at training@csh.org for pricing of 50 or more